Store Policies

We believe in honesty, quality, and keeping our customers informed. Please review our store policies below before placing an order.

Refund & Returns Policy

We want you to be happy with your new plant. If there’s a problem with your order, we’re here to help.

We offer refunds or replacements for the following issues:

• Dead on Arrival (DOA): If your plant arrives dead when using next day or 2 day shipping.
• Wrong Item Received: If you get a different plant than what you ordered.

Time Frame

You must contact us within 7 days of delivery to be eligible for a refund or replacement.

Proof Required

A clear photo of the plant upon delivery is required for all refund or replacement requests. This helps us assess the issue and improve our service.

About Plant Stress During Shipping

Plants are living organisms and experience some stress or minor cosmetic damage during transit, such as:

• Slight wilting
• Drooping leaves
• Minor foliage loss or browning

This is normal and temporary – most plants bounce back after a couple of days with proper care. We recommend giving your new plant a few days to adjust to its new environment before assessing its health.

Not Eligible

We do not offer refunds or replacement for:

• Damaged caused by improper care after delivery (e.g., over-watering, exposure to extreme temperatures, or lack of sunlight).
• Normal Shipping stress like slight wilting, leaf loss, or minor cosmetic damage.

Return Shipping

In most cases, plants do not need to be returned. If we request a return, we will provide instructions, and shipping costs may apply depending on the situation.

Shipping Policy

We currently ship within the USA only. Orders are processed within 2 business days and shipped via USPS. You’ll receive a tracking number via email once your order ships.

Packaging & Transit

All plants are carefully packaged to minimize movement and protect them during shipping. However, please note:

• Some minor cosmetic damage is normal. Examples include slight leaf bruising or wilting. This damage does not affect the long-term health of your plant.
• Most plants bounce back after a day or two of proper care in their new environment.

Heat & Cool Pack Options

If you’re experiencing extreme weather in your area, either hot or cold, we strongly recommend adding a heat pack or cool pack to your order. This will provide added plant protection.

• Heat and cool packs are available for purchase in our shop.
• These packs help maintain a more stable temperature during transit but do not guarantee complete protection in severe weather.
• We are not responsible for damage due to weather if a heat or cool pack was not added to your order during checkout.

Tip: Check your local forecast before ordering. If extreme temperatures are expected, consider delaying your purchase or including the appropriate temperature pack.

Privacy Policy

Your privacy matters to us.

• We collect your information (name, email, shipping address) only to fulfill your order or to communicate with you.
• We do not share or sell your information to third parties.
• Our website may use cookies to improve your browsing experience.

Terms of Service

By placing an order with Enriched Waters LLC, you agree to:

• Provide accurate contact and shipping information.
• Read and understand our refund and shipping policies.
• Take reasonable care of your plant upon arrival.

We reserve the right to refuse service or issue refunds at our discretion.

Need help?

If you have questions about any of our policies, please reach out: